Nutritional Supplements & Vitamins - Free Delivery over £35.00

Shipping

Orders are shipped out either by Royal Mail 1st Class or Royal Mail 1st Class Signed For post

Dispatch times

We ship orders every day from Monday to Friday (except for Public and Bank Holidays etc). Most orders placed before 2pm Monday - Friday will be shipped the same day; all other orders will usually be shipped within 2 business days of the order being placed.

Please note: even if you elect to pay extra for 1st class post, this does not guarantee that your order will be shipped the same day or the next day. Also see the note below regarding Royal Mail delivery times.

Parcel sizes: most orders will NOT fit throught a letter box slot. If you are not in to receive your order, please leave a note on your door for the postman to leave it with a neighbour or look for the Royal Mail "Not able to deliver" note and contact them ASAP for re-delivery, or the parcel will be sent back to us after 5 business days.

Delivery times

Royal Mail - For UK orders, Royal Mail states that 1st class Mail is delivered between 1 and 2 business days (see the Royal Mail website for full details).

Please note: We post orders as quickly as possible. However, the delivery times mentioned above are NOT guaranteed - they are just approximate times provided by the mail carriers. Once we pass an item to a mail delivery service company, we cannot control delays and delivery times. Whilst we are sorry for any inconvenience caused by delivery delays, we cannot take any responsibility for them - though we will, of course, do everything we can to help you get your order in the quickest possible time.

Order status

You will receive two emails after you have placed your order and provided us with a valid email address:

  • The first confirms that your order has been received and will contain your receipt; this email should arrive within approximately 24 hours.
  • The second confirms that your order has been posted; this email should arrive within approximately 1 business day following authorisation of your credit/debit card and verification of your information.
  • If you do not receive our emails, please look in your spam or junk folders. If they are not found in there, you will have typed in an incorrect email address when completing the order form emal address field.

Late packages

If your order appears to be late, please remember that delays to deliveries by Royal Mail do occur and these are beyond our control. Please be patient, as usually your item will arrive within a few days of dispatch. Always check your post box for an “unable to deliver” note, as most packages will be unable to fit in a standard post box and if a signature is required, they will not leave the item.

Please note: In some cases, Royal Mail do not leave an “unable to deliver” note. If your delivery has not arrived after 5 working days and you have not had an “unable to deliver” note left in your letter box, contact your local post office or Royal Mail collection depot immediately, as it will usually be awaiting collection there. If parcels are not collected within 7 working days, they are usually posted back to us. However, it takes around 30 days for us to receive returned parcels. In these circumstances you would need to replace your order and your original order will be refunded once we receive the parcel back.

The time period before Royal Mail will accept that an item has been lost is 15 business days from the delivery due date for UK mail, and approximately 25 days for mail posted to anywhere outside the UK.

When placing an order with us, please take care to provide your full and correct address. In the event of lost mail due to incorrect address details being provided, we will not be able to refund your shipping costs (if applicable). You will also be required to pay for a share of the re-stocking fee, which will be 25% of the amount you paid for the item(s) in your order.

Returning an Order

 

 

1. If you return a Product to us:

(a) because you have cancelled the Contract between us within the seven (7) day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us;

(b) for any other reason (for instance, because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via email that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please ensure you read our terms and conditions before placing an order.